More capacity behind your service desk.
Extend your support team with an employee working within your technical procedures. Define access permissions, escalation paths and the boundary between first-line support and specialist engineering.
Find TalentWhat the role can cover.
- Triage and document incoming support tickets
- Guide users through approved troubleshooting
- Maintain knowledge base and asset records
- Escalate incidents with clear diagnostic notes
Where it fits.
An internal IT team or service provider needing a dedicated first-line support person during an agreed coverage window.
What to look for.
Relevant experience includes service desk tools, operating systems, remote support and clear technical communication. Specify any certifications that the role genuinely needs.
How we recruit.
We screen for your technical environment and customer-facing experience. Your technical lead should assess troubleshooting scenarios and confirm the level of access appropriate to the role.
A team member, working your way.
You set daily priorities, training and performance expectations. We handle recruitment, contracts, payroll and ongoing employment administration, with equipment and connectivity scoped to the role.
Our established primary operation is in Sri Lanka. Other sourcing markets depend on your requirements. Staffing costs are scoped individually.
See the recruitment process →Tell us who you’re looking for.
Tell us the role, experience and skills you need. We’ll handle the recruitment process from there.