How businesses use offshore teams.
Real operational experience: monitoring, product administration, sales verification and our own offshore team. Customer details remain private.
After-hours operational monitoring.
A New Zealand business uses dedicated offshore team members for surveillance monitoring outside normal business hours. The business sets the operational requirements, including what to monitor and when to escalate.
The model combines agreed coverage windows with defined escalation processes and operating handovers. iHire handles the staffing and employment infrastructure around the dedicated employees.
Explore extended operating hoursA defined operational handover.
- Customer defines monitoring requirements and response contacts
- Dedicated offshore staff monitor during agreed hours
- Observations and incidents follow the customer’s escalation process
- The next team receives an operational handover
Explore After-hours Monitoring roles and Security & Monitoring.
Telephone sales verification.
Our historical experience includes offshore staff making telephone verification calls for door-to-door sales. The work followed a process owned by the customer, with defined scripts and workflows.
Staff carried out repeatable verification work while the customer retained ownership of the business process.
Explore telecommunications workflowsCustomer-owned process. Dedicated execution.
- The customer defines the verification workflow
- Staff make calls using the agreed scripts
- Information is handled within that defined process
See Sales Support roles for related responsibilities.
We use the model ourselves.
iHire and related operations already use offshore team members in operations, digital marketing and digital platform management. These are people working within our own business operations.
We understand offshore staffing from both sides: setting priorities and integrating someone into the business, as well as organising the employment and infrastructure around them.
Plan an offshore teamPart of our everyday operations.
- Operations Manager
- Digital Marketing Manager
- Digital Platforms Manager
Our established primary staffing operation is in Sri Lanka.
Different work. The same clear responsibilities.
You choose the employee and manage daily tasks, priorities, training, business processes and performance expectations. iHire handles recruitment, screening, employment administration, payroll and the agreed equipment and local support.
These examples show our offshore staffing model in practice. We tailor the role, coverage and support arrangements to your business.
Experience shared by our customers.
“We’re stoked with the team of 5 that iHire have found for us! The team are amazing, dedicated and great to work with! Totally recommend iHire if you’re looking to reduce costs and hire dedicated team members.”
“We hired 4 admin staff to assist with D2D verification. This made our sales reps’ work so much easier, and we could go through all the information we needed with the customer on the phone. Best part, iHire provide phone solutions to allow the team to make and receive calls. A total one-stop shop.”
“We hired a website administrator to manage all the products and pricing. We absolutely love Dewsha. She has been amazing and gets on with it. One less thing for us to worry about; it just gets done.”
“We recently engaged with iHire for a short-term project to help us get our new site up and running. From helping with the web design to managing products, it was perfect to get us off the ground.”
Tell us who you’re looking for.
Tell us the role, experience and skills you need. We’ll handle the recruitment process from there.