A familiar voice for your customers.
Build customer support capacity with a dedicated person who learns your products, tone and service standards. You set escalation rules and oversee the customer experience.
Find TalentWhat the role can cover.
- Respond to email, chat and telephone enquiries
- Track requests and update support tickets
- Provide order or service status updates
- Escalate complex issues to your local team
Where it fits.
An online retailer or service provider needing consistent support during agreed business hours or an additional coverage window.
What to look for.
Prioritise listening, written and spoken communication, ticketing experience and calm judgement when handling a difficult enquiry.
How we recruit.
We agree the channels, hours and customer scenarios with you. Initial interviews explore communication and problem solving; you assess brand fit and product learning in your own interview.
A team member, working your way.
You set daily priorities, training and performance expectations. We handle recruitment, contracts, payroll and ongoing employment administration, with equipment and connectivity scoped to the role.
Our established primary operation is in Sri Lanka. Other sourcing markets depend on your requirements. Staffing costs are scoped individually.
See the recruitment process →Tell us who you’re looking for.
Tell us the role, experience and skills you need. We’ll handle the recruitment process from there.